Bersih Emas
Unit 12, Kompleks Jalan Sultan, Bandar Seri Begawan BS8811, Brunei Darussalam
Privacy Policy
Last Updated: November 28, 2025
At Bersih Emas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.
What Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect:
- Name and contact details (email address, phone number)
- Company name and position (if applicable)
- Facility information and service requirements
- Communication preferences
- Any other information you choose to provide in your messages
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- IP address and general location data
- Pages visited and time spent on our website
- Referring website addresses
- Device information and screen resolution
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about our cookie usage, please see our Cookie Policy.
Legal Basis for Data Processing
We process your personal data based on:
- Consent: When you provide information through contact forms or subscribe to communications
- Legitimate Interests: For website analytics, security, and service improvement
- Contractual Necessity: To provide services you have requested
- Legal Obligations: To comply with applicable laws and regulations
Data Retention Periods
- Contact Form Data: Retained for 3 years or until you request deletion
- Client Information: Retained for the duration of the service relationship plus 5 years
- Website Analytics: Aggregated data retained for 26 months
- Cookie Data: Varies by cookie type (see our Cookie Policy)
How We Use Your Information
Service Delivery
We use your information to respond to inquiries, provide quotes, deliver cleaning services, and maintain ongoing client relationships.
Communication
To send service updates, respond to your questions, provide information you have requested, and notify you of changes to our services or policies.
Website Improvement
To analyze how visitors use our website, identify areas for improvement, and enhance user experience through data-driven decisions.
Marketing Communications
With your consent, we may send information about our services, industry insights, or relevant updates. You can opt out of marketing communications at any time.
Third-Party Data Sharing
We may share your information with:
- Service providers who assist with website hosting, analytics, and email communications
- Professional advisors (lawyers, accountants) when necessary
- Regulatory authorities when required by law
We do not sell your personal data to third parties.
How We Protect Your Information
Security Measures
We implement industry-standard security practices including:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access
- Regular security assessments and updates
- Employee training on data protection
- Firewall protection and intrusion detection systems
Access Controls
Access to personal data is limited to authorized personnel who require it for their work duties. All staff members sign confidentiality agreements.
Data Breach Procedures
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by applicable data protection regulations.
Your Privacy Rights
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction or completion.
Right to Erasure
You may request deletion of your personal data, subject to certain legal exceptions (such as records we are required to keep for tax or legal purposes).
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider.
Right to Object
You may object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Right to Restrict Processing
You may request that we limit how we use your personal data in certain circumstances, such as while we verify data accuracy.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our contact page or send an email to [email protected]. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Additional Information
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
International Data Transfers
Your data is primarily stored and processed in Brunei. If we transfer data internationally, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email if you have provided one.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our contact page or email [email protected].